TURNAROUND TIMES AND DELIVERY
Please allow 7-10 working days for printing. We will always do everything we can to get your order completed within a few days but please be understanding that certain times of the year will be busier than others.
Rush orders will now be charged with extra 10% of the total cost. We will not be held responsible for any suppliers or couriers with stock delay however we do our very best to make sure we fulfill our rush orders as quickly and efficiently as possible... Just sometimes things are completely out of our hands.
Orders over 2000 or multiple designs will need a lot of prep or print time so please allow some production days into your deadline.
PRICING
We are very competitive with our pricing and try to offer any discounts we receive from our suppliers onto our customers. Our suppliers usually increase prices at the beginning and middle of the year so please be aware that if you are sitting on a quote for a few months, it would be best to drop us an email to double check the price.
PAYMENT
Please note all orders are pro forma and paid upfront before we can process your order unless agreed otherwise. We prefer BACS as a payment method but understand there is a lot of bands that keep there hard earned cash in their band Paypal. We are happy to receive Paypal payments but please send as family or friends or we won't be able to accept it.
WORKING HOURS
Obscure runs on a 10/4 working week. We put the hours in Monday to Thursday so we can chill with our families and friends as long as possible before we have to get back to it! We will always reply to emails over the weekend where possible however all quotes will be sent first thing Monday morning.
We do not open bank holidays and we will usually finish for xmas holidays around the 19th depending on how busy we are and be back in action on the 2nd of January.
STOCK AVAILABILITY
Generally we will hold a small amount of Gildan Heavy stock in black for rush band orders but we would need to order in stock for most jobs. Our suppliers are all on a next day delivery as long as our order is placed before 3.30pm each day. Please note couriers generally split boxes and sometimes we will only receive half the job, we will only be able to start production once all stock has arrived.
Sometimes we will have orders that were placed weeks before hand and when ordering garments, our suppliers will be out of stock. We can only order what is available, we work with 4 of the UK's biggest suppliers so it doesn't happen often but if there is something out of stock, it's usually because it unavailable everywhere.
ARTWORK
In order for us to provide the best quality print we can do, we need all artwork supplied sized to agreed print or bigger and minimum 300dpi. JPEG, PNG or PDF are all accepted. We will always advise if artwork isn't high enough resolution and try our best to neaten it up the best we can. Clean artwork = clean print.
WE ARE ONLY HUMAN...
We have a clean and efficient working environment at Obscure but there will always be mistakes. Sometimes we notice a small defect in a blank t shirt when doing quality checks at the end of the dryer or if there is a misprint or two we will always make up the quantity of the job to match the correct number. There may be the odd size over or under but the total will always match up or we will reimburse you for any missing stock if it comes to that.
INKS
We use high quality Phthalate free plastisol inks and waterbased discharge ink. All our dark garments with a 80/20 or higher cotton content will have a discharge underbase if possible and plastisol printed for colours. We can print full discharge on request however due to high waste of ink, we tend to stay away from it if possible. We can print plastisol underbases on request and when printing on lower % cotton it will be standard.
COLOUR MATCHING
We offer free colour matching. As we print on discharge underbases, some garments discharge better than others depending on dyes used and garment weight. Colour matching will be approximate and as close a match to artwork as possible.
CUSTOM GARMENTS
We often print on custom made garments, please note that some factories use different dyes and t shirt weights that we might not of printed on before. If you are supplying your own blanks we ask that you add a few extras garments for us to test print and make sure we are printing the most suitable inks and technique to ensure you have the best quality print. If no extra blanks are supplied we just ask you be understanding that is there are any issues we will not be able to replace the garments.
SOCIALS
Obscure Clothing reserve the right to post print work on our socials. If you have any upcoming shows or events you would like us to promote, please send us and email and we will be happy to help wherever we can. If you are printing a preorder or something you wish to be kept off socials until release, please let us know.